Patron Policy

The following expectations and guidelines are in place at the Wilder Outdoor Theater.  We will update and revise these based on recommendations and State of Minnesota Guidance for large gatherings as well as from the Event Safety Alliance that specializes in safety for large gatherings.

01. PATRON EXPECTATIONS

A. No weapons, illegal drugs, pets, coolers, or smoking allowed on the Wilder Pageant Grounds.  Certified Guide animals may be permitted with authentication.

B. Roll-on insect repellant is preferred over spray products as many people are sensitive to the aerosol sprays.  The Wilder Pageant grounds are treated for mosquitoes but a few do fly in to watch the show.

C. Clothing shall be resptectful and not contain any racist or profane speech.

D. Seating in General Admission.  Bring your own chairs or blankets but they should not be over 42 inches tall to obstruct the view of other patrons.

02. COVID PROTOCOL

A. Masks will be worn while moving in and out of the crowd.  Masks may be removed when seated or in your general admission seating area.

B. Social Distancing of 6 feet in lines and in travel to and from seating, concessions, and restrooms is expected.

C. No Contact Ticketing and Concessions (Plexiglass shields / masks / hand washing / gloves)

D. Additional Hand Wash Stations will be available near ticketing, concessions, and restrooms.

E. Restroom Cleaning every 30 minutes during performances.

F. Social Distance Seating and Circles

G. No Backstage guests or audience contact

H. Temperature checks and health screening will continue to be evaluated as to their actual effectiveness as a Covid protection measure.

 Minnesota Covid Protocols

03. MEDICAL OR OTHER EMERGENCIES

A. Doctors and EMT personnel are encouraged to leave their seat location with the ticket office for quick contact in case of a medical emergency.

B. Security personnel are available to assist with illness or other patron emergencies.

C. “Lost” parents or children should be reported to the main control booth in the center of the seating area.

D. “Found” items such as keys, billfolds or phones may be turned in to the main control booth.

04. USE OF RECORDING DEVICES

A. Flash Photograpy is not permitted.

B. Please silence your digital devices.

C. Video recording of the performance is not permitted.  It is both a copyright violation and an annoyance to other patrons who are trying to view the show without the interference of a recording device.

05. TICKET RETURNS

A. Tickets may be returned for refund before June 25.  All tickets must be returned.

B. Refunds are available if Act One is not completed.  You may return your ticket stubs along with a self-addressed stamped envelope for a refund.  We make every effort to complete the show, and we ask that the audience prepare for all kinds of weather.  There have been only four rainouts since the Pageant began in 1978.

06. CHOICE OF SEATING

Seating is on a first come, first served basis.  The seating diagram on the website will indicate available seating and is updated frequently.  In this Covid protocal season, the ticket office will work to separate groups by two to three chairs depending on the seat locations.

07. ACCESSIBLE SEATING

Check the website for accessible seating and wheelchair seating.  There are parking spaces specifically designated for vehicles displaying parking permits.

08. ASL PERFORMANCES

Check the website for special ASL performance dates and seating.  Please order tickets by July 1 so that we may be sure to provide the best seating possible for you.

09. DONATIONS

Donations are welcome to assist the Wilder Outdoor Theater in updating the facility, providing scholarships and providing discounted tickets to area family service organizations.

10. WEATHER

A. In case of severe weather of short duration, patrons will be informed to go to their vehicles until the event passes.  Stage lights will flicker on and off to signal restarting performance.  We will broadcast on KLGR (FM 97.7) information about the performance cancellations.

B. The Wilder Outdoor Theater monitors weather closely and are in contact with weather services to advise us if an event should be cancelled.  Patron safety is paramount. 

11. ENTRANCES AND EXITS

A. Parking attendants will assist in parking and security will assist in safe exit from the Wilder Outdoor Theater grounds.

B. Overnight parking is prohibited.

C. If you have car trouble, check with the control booth or traffic control for nearest available auto assistance.

D. Exits will be lighted for easy navigation.

E. Lighted signs clearly mark exits.

12. CELL SERVICE

A. Local wifi networks are restricted for operation of lighting, sound, and weather monitoring.

B. Yes, cell service in this area is spotty.

13. FIRE

A. In case of fire, we will direct patrons and cast for an orderly exit.

B. There are fire extinguishers in all buildings for use in case of small fires.

14. POWER OUTAGE

This has never happened.  If it does, there is a backup generator that can provide emergency lighting.

15. PERFORMERS AND CREW COVID PROTOCOL

A. Wear masks backstage at all times.

B. Set Crew and Performers should maintain social distancing of  6 feet backstage.

C. On stage, masks are optional though blocking will be designed to maintain distance if proximity is to be maintained for longer than ten minutes.

D. Props are to be wiped with alcohol disinfectant after each use.  Individual containers to accommodate each person’s props will be used to reduce infection potential.

E. Persons not directly involved in the production are not allowed backstage.